Frequently Asked Questions

Yes — you must be 21 years old or older to register and play at 56 Jili. This is a strict requirement under Philippine gaming law. During the KYC (Know Your Customer) verification process, you will be asked to submit a valid government-issued ID to confirm your age and identity. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

No. Each player is permitted to hold only one active account at 56 Jili. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the account recovery option on the login page or contact our support team.

You can update certain account details — such as your email address or contact number — through the Account Settings section of your 56 Jili dashboard. For changes to your registered name or date of birth, you will need to contact our support team directly and provide supporting documentation, as these fields are tied to your KYC verification. Changes to sensitive details may take 1–3 business days to process.

If you wish to permanently close your account, please contact our support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tool instead, which provides a structured break while keeping your account data intact.

On the 56 Jili login page, click the "Forgot Password" link. Enter your registered mobile number or email address and you will receive an OTP to verify your identity. Once verified, you can set a new password. For security reasons, choose a strong password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. Never share your password with anyone — 56 Jili staff will never ask for it.

Accounts are temporarily locked after 5 consecutive failed login attempts as a security measure. The lock is automatically lifted after 30 minutes. If you believe your account was locked due to suspicious activity or if the lock persists, contact our 24/7 support team immediately via live chat. We may ask you to verify your identity before restoring access.

Yes. 56 Jili supports two-factor authentication via SMS OTP. We strongly recommend enabling 2FA on your account for an extra layer of security. You can activate it under Account Settings → Security. Each time you log in from a new device or browser, you will be prompted to enter a one-time code sent to your registered mobile number.

56 Jili supports the following deposit methods for Filipino players:

• E-wallets: GCash, Maya (PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that credit card deposits and cryptocurrency are not accepted in compliance with Philippine payment regulations. All transactions are processed in Philippine Peso (₱).

Deposits via GCash and Maya are typically credited to your 56 Jili account within a few seconds to 5 minutes. Bank transfers may take anywhere from 15 minutes to 2 hours depending on your bank's processing time. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

Yes. The minimum deposit at 56 Jili is ₱100 for most payment methods. This low entry point makes it accessible for players across the Philippines — whether you are in Manila, Cebu, Davao, or anywhere else in the country. Maximum deposit limits vary by payment method and account verification level. Check your account dashboard for your current limits.

56 Jili does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with your payment provider before initiating a transfer. GCash and Maya deposits are generally fee-free for standard transactions.

To withdraw, log in to your 56 Jili account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process withdrawals. Funds are sent to the same payment method you used for your most recent deposit, where possible.

Processing times depend on your chosen withdrawal method:

• GCash / Maya: 15 minutes to 1 hour after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1 to 3 business days
• Debit Card: 1 to 5 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM (Philippine Standard Time) on business days are processed the same day.

The minimum withdrawal amount at 56 Jili is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may require additional verification steps for security and compliance purposes. If you have questions about your withdrawal limits, contact our support team.

Common reasons for a delayed withdrawal include:

• Your KYC verification is incomplete or documents are under review
• You have an active bonus with an unmet wagering requirement
• The withdrawal was submitted outside of business hours
• Additional security checks are required for large amounts

If your withdrawal has been pending for more than 24 hours without explanation, please reach out to our support team with your transaction ID.

56 Jili offers a generous welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page of your account dashboard after registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount — or the bonus plus deposit amount — a set number of times before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently toward meeting the requirement — slots typically contribute 100%, while table games may contribute less.

Yes. All bonuses at 56 Jili have an expiry period, typically 7 to 30 days from the date of activation depending on the specific promotion. If the wagering requirement is not met within the validity period, the bonus and any associated winnings will be forfeited. Check the individual bonus terms in your account dashboard for exact expiry dates.

56 Jili offers a wide variety of games to suit every type of player:

• Slots: Hundreds of video slots with varying themes, paylines, and jackpots — visit our Slot page for the full lineup
• Bingo: Classic and modern bingo variants — check out our Bingo page
• Featured Games: Diamond Tycoon and Piggy Gold
• Table Games: Poker, Blackjack, Baccarat, and Roulette
• Live Casino: Real-time games with live dealers

All games use certified RNG (Random Number Generator) technology to ensure fair outcomes.

Absolutely. The 56 Jili platform is fully optimized for mobile browsers on both Android and iOS devices. You can play directly from your mobile browser without needing to download a separate app. The interface automatically adjusts to your screen size for a smooth, responsive gaming experience whether you are on a smartphone or tablet.

Yes. All games on the 56 Jili platform use independently certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and not influenced by previous outcomes or external factors. The RTP (Return to Player) percentages for each game are available in the game information panel. 56 Jili is committed to transparent and fair gaming for all Filipino players.

KYC (Know Your Customer) verification is a regulatory requirement for all licensed online gaming platforms in the Philippines. It helps us confirm your identity, verify that you are 21 years of age or older, prevent fraud and money laundering, and protect your account from unauthorized access. Without completing KYC, you will not be able to process withdrawals or access certain platform features.

You will need to submit at least one of the following valid Philippine government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• Driver's License
• PhilHealth ID
• Voter's ID / Voter's Certification
• Postal ID
• National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months).

Most KYC verifications at 56 Jili are completed within 24 to 48 hours of document submission. During peak periods, it may take up to 3 business days. You will receive a notification via email or SMS once your verification is complete. If your documents are rejected, you will be informed of the reason and given the opportunity to resubmit.

You can set daily, weekly, or monthly deposit limits directly from your account dashboard under Account Settings → Responsible Gaming. Limits take effect immediately once set. If you want to increase a limit, a mandatory 24-hour cooling-off period applies. Decreasing a limit takes effect right away. We encourage all players to use these tools proactively — they are free and always available.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your 56 Jili account for a set period — from 6 months up to permanently. Once activated, you will not be able to log in, deposit, or place bets during the exclusion period. To activate self-exclusion, go to Account Settings → Responsible Gaming, or contact our support team directly. The exclusion cannot be reversed during the active period. Learn more on our Responsible Gaming page.

You are not alone, and reaching out is the right move. 56 Jili's support team is available 24/7 to help you activate responsible gaming tools including self-exclusion, deposit limits, and cooling-off periods. You can also email our dedicated Responsible Gaming team at [email protected]. PAGCOR, the Philippine Amusement and Gaming Corporation, also provides player protection resources for Filipino players. Visit our Responsible Gaming page for a full list of tools and guidance.

"Gambling is addictive. Know when to stop."